How to handle the shop snobs

"Everyone who works in a shop should be allowed to openly take the piss out of their customers. It's far more British than the strain of imported corporate civility-by-numbers that megachain staff are sometimes forced to recite: the robotic 'How can I help you?' mantras that only really make sense in America, because they're so friendly they actually mean it. The words don't feel false in their mouths. If I ran a national burger franchise – which I don't – I'd make it a rule that no two customers can be greeted with precisely the same words, and that every third customer must be grossly insulted as a matter of course. Just to keep the atmosphere nice and lively. And to keep the staff laughing."
By Charlie Brooker | The Guardian / continue reading