"One day, I had gotten a call from a customer who was having a problem with his internal modem; the system was not detecting it. We went through several diagnoses over the phone, and finally he said something that made me pause. Me: 'Sir, wait a second. Let me see if I just heard you correctly. Did you just say you were inserting and removing the modem while the system was up and running?' Customer: 'Well, yeah, I did it both ways.' Me: 'Sir, I recommend that you do NOT do that. You could seriously damage your hardware.' Customer: 'Well, that's what I thought Plug and Play meant!' "
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